Apoteum’s Privacy Policy

Who we are

Our website address is: http://apoteum.com

What personal data we collect and why we collect it

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Please see the Cookie section below for more information.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews if you choose to leave them.

Contact forms

We use Zendesk Chat to provide you with live or e-mail support. Please see Zendesk’s privacy policy for more information.

Cookies

A cookie is a very small file, a small piece of data, sent from a website and stored in the memory of a user’s web browser, mobile phone, or other devices while the user is browsing that website. A cookie can help the website provider to recognize your device the next time you visit that website, provide you with access to certain functions on the website and/or register your surf patterns. When you visit our website, it may leave a Cookie in the memory of your web browser. Most major commercial Internet sites use them and they make your Internet-surfing more useful and less time-consuming for you because they store information that is reusable each time you visit this site, such as passwords and your preferences including information you have chosen to share with the site. Cookies cannot access and read the files on your hard drive and cannot be used as a virus. The purpose of using Cookies is to provide information and products that are more meaningful to you without asking you the same questions every time you visit the website. You may get Cookies from our advertisers. There are other technologies such as pixel tags, web bugs, web storage and other similar files and technologies that may carry the same functions as cookies. In this Privacy Policy, we use the term “Cookies” for cookies and all such similar technologies.

Our website uses session Cookies, which disappear when you shut down your web browser as well as persistent Cookies, which are saved on your computer. We cannot pre-screen these Cookies since they come directly to you from other computers.
If you prefer, you can set your browser to refuse Cookies or to inform you every time a website requests permission to store a Cookie. Previously stored Cookies can also be deleted via the web browser. However, if you do that, some parts of this site and other sites may not work as well.

We use the following Cookies for the purposes set out below: 

  • Functional Cookies: We use functional Cookies to operate certain functions of the Service in accordance with your choices, meaning that when you continue to use or come back to the website, the site will be provided as you have previously requested, e.g. remembering your username and customization the Service. We will also use cookies to understand the basket info when using languages in domains and to transfer data between the domains. And also to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding the currency’s information.
  • Analytics Cookies: We use analytics Cookies to analyze how the website and Service are accessed, used or is performing. We use the information to maintain, operate and improve the Service.
  • Third-party Cookies: We may allow our partners to use Cookies on the website for the same purposes identified above. We may also use service providers acting on our behalf to use Cookies for the purposes identified above.

Most web browsers allow you to manage your Cookie preferences. You can set your browser to refuse Cookies, or delete certain Cookies. In general, you should also be able to manage similar technologies by using your browser’s preferences.

Please note that if you choose to block Cookies, the functionality of the Service may be affected.
For more information about the use of cookies and how to block them, visit allaboutcookies.orgyouronlinechoices.eu (Europe), or aboutads.info/choices (United States). If you have any questions or comments about our use of Cookies, please contact Customer Support.

Analytics

We use Google Analytics, a web analytics service provided by Google Inc. (“Google”). The use includes the operating mode “Universal Analytics”. This makes it possible to assign data, sessions, and interactions across multiple devices to a pseudonymous user ID, thus analyzing the activities of a user across devices.

Google Analytics uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event of activation of IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. We point out that on this website Google Analytics has been extended by an IP anonymization to ensure an anonymous collection of IP addresses (so-called IP masking). The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. For more information about Terms of Use and Privacy, please visit https://www.google.com/analytics/terms/en.html or https://policies.google.com/?hl=en.

Legal basis

The legal basis for the use of Google Analytics is your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

Duration of data storage

The data sent by us and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month.

Affected rights

You can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by using the browser add-on at https: / /tools.google.com/dlpage/gaoptout?hl=en download and install. Opt-out cookies prevent future collection of your data when you visit this website. To prevent Universal Analytics tracking across devices, you must opt-out on all systems you use.

Who we share your data with

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Apoteum will share your personal data with third parties located in countries other than your home country in order to carry out the activities specified in this Privacy Policy. Your personal data can therefore be subject to privacy laws that are different from those in your country of residence. Personal data collected within the European Economic Area (“EEA”) and Switzerland may, for example, be transferred to and processed by third parties identified above, located in a country outside of the EEA and Switzerland, where your legal rights in relation to your personal data might differ from within the EEA and Switzerland. However, if we do transfer personal data collected within the EEA to third parties outside the EEA, such transfer will be based on the safeguards either of the standard contractual clauses issued by the EU Commission, or the EU-U.S. Privacy Shield mechanism.

Company Country Applied safeguard
Mailchimp – Mail service USA EU/US Privacy shield

GDPR

Zendesk – Support Help Desk USA EU/US Privacy shield

GDPR

Google – Analytics USA EU/US Privacy shield

GDPR

Please contact us for further information about these transfers. [email protected]

Contact information

If you have any question regarding your privacy, please contact our privacy officer at [email protected]